Terms of service

GENERAL TERMS

This website is owned and operated by The Laser Collective. References to “we”, “us” and “our” refer to The Laser Collective.

By accessing our website, using our services or placing an order, you agree to the Terms & Conditions outlined below.

We reserve the right to update these terms at any time. Changes take effect upon publication on this page. Customers are encouraged to review these conditions before purchasing.

1. WEBSITE & STORE CONDITIONS

By purchasing through our website, you confirm that you are legally permitted to enter into a binding agreement.

Our website, products and services must not be used for unlawful purposes or in violation of applicable laws, regulations or intellectual property rights.

We reserve the right to refuse service where these terms have been breached, subject to applicable consumer laws.

2. ORDER AMENDMENTS & CANCELLATIONS

Customers are responsible for checking all order details, including product selections, spelling, personalisation and delivery information before checkout.

Amendment requests must be submitted in writing within 24 hours of placing an order. However, changes within this period are not guaranteed, as production may commence earlier.

Once production has commenced, no changes, additions or alterations can be made to an order. This includes dimensions, colours, materials, wording, personalisation, artwork and product specifications.

Approved amendments may incur additional charges or affect delivery timeframes.

Changes to delivery details after dispatch arrangements have commenced may also result in additional fees or delays.

3. CUSTOM-MADE PRODUCTS & PERSONALISATION

Many of our products are individually designed and manufactured. Customers are responsible for providing accurate names, dates, spelling, wording and personalisation details.

Once submitted and approved, production will proceed using the information supplied.

Custom-made and personalised products cannot be returned or exchanged due to change of mind, incorrect customer-supplied details or personal preference, subject to Australian Consumer Law.

We reserve the right to decline unsuitable requests or designs that may infringe another party's intellectual property.

4. DESIGN APPROVAL & PRODUCTION

Where a digital proof is provided, customers must carefully check and approve all wording, spelling, layout, positioning and design details before production.

Approval confirms acceptance of the displayed design. We are not responsible for errors contained in approved proofs or incorrect information supplied by customers.

Once production commences, no further alterations can be made. Minor technical adjustments may be made where necessary to ensure successful manufacturing without materially changing the approved design.

5. MATERIALS, COLOURS & FINISHES

Our products involve various materials and processes, including acrylic, laser cutting, engraving and UV printing.

Minor variations may occur between digital previews, photographs and finished products due to screen settings, lighting, printing processes, materials and manufacturing techniques.

Acrylic may also have slight variations in clarity, texture and surface appearance.

While we endeavour to achieve the closest possible colour and finish match, exact matching cannot always be guaranteed. Minor variations do not automatically constitute a product fault or remove any applicable consumer rights.

6. PRODUCTION, DISPATCH & DELIVERY

All orders require a minimum production timeframe of 1–2 weeks, unless otherwise stated on our website or communicated at checkout.

Production time begins once the order is placed and all required information, personalisation details and approvals have been received, where applicable.

Production and delivery timeframes are separate.

Following dispatch, delivery to Australian metropolitan areas generally takes 2–5 business days. Regional, rural and remote deliveries may take longer depending on the destination and courier service.

Tracking details will be provided to customers once their order has been dispatched.

Delivery timeframes are estimates. We are not responsible for courier-related delays caused by weather, operational disruptions, backlogs or circumstances outside our reasonable control. We will endeavour to assist with delivery enquiries where possible, without limiting any rights under Australian Consumer Law.

Customers requiring an order sooner than our standard timeframe are welcome to email us before purchasing. We may be able to accommodate urgent requests depending on production capacity, material availability and order complexity. Priority production is not guaranteed and must be confirmed before ordering.

Customers ordering for specific events are encouraged to allow sufficient time for production and delivery.

7. RETURNS, REFUNDS & FAULTY PRODUCTS

Due to the customised nature of our products, we do not accept returns or exchanges for change of mind, incorrect customer-supplied information or personal preference, subject to Australian Consumer Law.

If an item arrives damaged, defective or fails to meet applicable consumer guarantees, customers should contact us promptly with their order details and supporting photographs where relevant.

Each matter will be assessed individually, and any available remedy will be provided in accordance with consumer legislation. Additional information may be requested where necessary.

8. INTELLECTUAL PROPERTY & COPYRIGHT

All original website content, including designs, graphics, photographs, branding, artwork, layouts and written material, remains the intellectual property of The Laser Collective unless otherwise stated.

Content must not be copied, reproduced, distributed or commercially used without written permission.

Customers supplying artwork, logos or designs confirm they have the necessary rights to use and reproduce them. We accept no responsibility for infringements arising from customer-supplied material and reserve the right to decline requests that breach intellectual property laws.

9. PHOTOGRAPHY & MARKETING

We reserve the right to photograph completed products and showcase our work on our website, social media, marketing materials and business portfolio.

We take care not to disclose customers' private information or personal details. Customers with specific privacy requests should contact us before production is completed.

10. PRICING, GST & SERVICE CHANGES

All website prices are displayed in Australian dollars (AUD), unless otherwise stated.

Applicable GST will be calculated and applied at checkout, where required. The final order total, including applicable taxes and additional charges, will be displayed before payment.

We reserve the right to change pricing, service fees, product availability or website content without prior notice, and to modify, suspend or discontinue products or services at our discretion.

Where permitted by law, we are not responsible for losses arising from pricing changes, product availability or service interruptions.

11. ENTIRE AGREEMENT

These Terms & Conditions, together with our published website policies, form the complete agreement between The Laser Collective and its customers.

They supersede previous verbal or written discussions unless otherwise agreed in writing.

If any provision is found invalid or unenforceable, the remaining conditions will continue to apply. Failure to enforce a condition does not waive our right to enforce it in the future.

12. GOVERNING LAW

These Terms & Conditions are governed by Australian law and the applicable laws of the state or territory in which the business operates.

Any disputes relating to our website, products or services will be handled in accordance with applicable Australian legislation, including the Australian Consumer Law.

Nothing in these terms excludes or limits any consumer rights or guarantees provided by law.

THE LASER COLLECTIVE

Thank you for choosing The Laser Collective. We appreciate your support and look forward to bringing your ideas to life.