Shipping policy

Custom Orders & Production Time

All our items are custom made in Sydney, Australia. Please allow 10–14 business days for your order to be completed before dispatch or collection. Orders placed on weekends or public holidays will be processed on the next business day.

If your order is urgent and needs to be completed before our standard timeframe, please contact our team before ordering. We may be able to accommodate urgent requests depending on availability and workload. Need to change or cancel your order? Contact us as soon as possible. Changes may be accommodated before dispatch. Once shipped, orders cannot be modified. Eligible refunds will be issued to the original payment method.

Shipping Options & Rates

We offer the following domestic shipping options across Australia Only:

Standard Shipping: $25.00

Local Pickup: FREE from Bankstown, Sydney, Australia.

All shipped orders are dispatched from Sydney

See delivery timeframe below: https://www.aramex.com.au/media/2696/aramex-transit-times-matrix-may-2025.pdf

Our couriers do not operate on weekends or public holidays. Please note that the dispatch date is not included in the estimated delivery timeframe. Delivery timeframes begin from the next business day after dispatch. You are responsible for ensuring your delivery details are correct. Once your order has been dispatched, no changes to address can be made.

Local Pickup

Free local pickup is available from Bankstown, Sydney. Once your order is completed and ready for collection, our team will contact you with pickup arrangements. Please wait for confirmation before attending.

Shipping Delays

All delivery timeframes are estimates and are not guaranteed. We are not responsible or liable for delays caused by third-party couriers, weather conditions, public holidays, peak periods or circumstances outside our control. We will do our best to assist with any delayed parcels where possible.

Contact our team at thelasercollectiveau@gmail.com if you have any questions